Summary
This is an opportunity for an exceptional individual who wants to establish their career in the Residential Lettings industry. In a fiercely competitive market you will need to demonstrate high energy levels and be an individual that is enthusiastic, committed and pro-active in order to drive the business to the next level.
Wage
£16,056 a year
BASIC £12,000 + COMMISSION £4,056 OTE £16,056
Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8.45am - 5.30pm and Friday, 8.45am - 5.00pm and 1 in every Saturday 9.00am - 1.00pm
40 hours a week
Possible start date
Friday 14 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Develop new business, using sales spreadsheets, calling previous customers and logging and sales activity
* Booking appointments on the system using diary management and outlook, arranging appointments, conducting viewings and logging any visits and outcomes
* To evaluate tenant references ,record, monitor and collect keys
* Receiving and dealing with enquiries for management of property portfolio
* Record references from tenants
The Individual: We are looking for a determined, enthusiastic and energetic candidate who is used to working in a targeted environment, in addition the successful candidate must possess:
* Previous lettings experience or similar
* Proven track record in generating new business
* Excellent communication skills
* Ability to provide first class customer service
* A motivated team player
* Ambitious and results oriented
* Resilient and positive attitude
* Excellent organisational and prioritisation skills
* Excellent written and oral communication skills
* A professional, positive, ambitious and enthusiastic approach
* A strong customer focus
* Desire to meet and exceed targets
* Self-motivation
* High accuracy and attention to detail
* Ability to work on your own as well as in a team
* Intermediate MS Word, Excel, & Outlook skills
* Arithmetic and English competence
* Full driving licence
Where you’ll work
29 STATION STREET
WALSALL
WS2 9JZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CITY OF WOLVERHAMPTON COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Level 3 Business Admin Qualification
* 1 day a week at College
* The rest of the training will be held in the work place
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4/C and above)
* Maths (grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Administrative skills
* Logical
* Team working
* Initiative
Other requirements
Must Have full driving License