As a key member of our Transport Management Team, you will be responsible for managing all transport operational activities from our Larkfield site, which covers London and the Southeast 24 hours a day, 7 days a week. You will be responsible for facilitating the effective utilisation of the fleet of vehicles and ensure service delivery meets and exceeds our customers’ expectations. We operate in a highly regulated industry meaning our transport compliance will be at the forefront of the role. To enable this, you will be supported by a team of six supervisors, who in turn are responsible for circa. 80 drivers and 5 administrators, utilising a fleet of 50+ vehicles.
We are looking for an experienced Transport Manager who has previously managed a large and busy site or multiple sites.
Responsibilities will include:
Operational Planning:
* To work closely with the operations team to plan work demand to meet customer specification, whilst maximising efficiencies, operational resource and ensuring quality of service is maintained
* Work with defined metrics and utilise this data to provide valuable insight into potential service improvements and efficiencies
* Identify and solve operational problems whilst understanding and recognising any broader impact across the operation
* Review transport routes regularly to ensure efficient/effective use of vehicles and drivers
* Deputise for Area Transport Manager as required and be flexible to travel and attend/cover at other locations across the UK
* Complete payroll, overtime, absence management and working time directive
* To work in collaboration with the company Fleet department and service providers and ensure all vehicle related processes are completed for your site/area
People Management:
* To manage all people related activity for the site or area including employee relations. recruitment, performance, team development and engagement
* Drive high performance through effective check in meetings, performance reviews and development planning
* To ensure all team members are trained to high standards and have the relevant knowledge to deliver a great service to our customers
Customer Service:
* To deliver excellent customer service through the consistent management of our service offering including installs, repairs, and removals
* To collaborate closely with our Customer Service team to help address any customer queries or issues and ensure any operational actions are completed within the agreed SLA
* To collaborate closely with our commercial representatives to understand customer requirements and ensure high levels of customer satisfaction and retention are maintained
Health & Safety:
* Champion Health & Safety and promote best practice and ensure all tasks and processes are completed on the relevant H&S platform or system
* Attend regular H&S meetings and regularly monitor/report site and area activity
* To ensure the site or service is compliant with waste management processes, documentation and any relevant legislation
* To ensure all team members are managing hazardous waste safely and other high-risk activity completed within Operations
* To ensure all site Health & Safety standards and safe systems of work are maintained by all team members
Our new Transport Manager will demonstrate:
* Strong communication skills, verbal and written
* Proven Leadership skills with teams of drivers and warehouse operatives
* Must hold a CPC
* Must be IOSH Qualified or working towards this qualification
* Good knowledge of information technology especially Microsoft Office (Work, Excel, and Power Point)
* Excellent organisation skills and attention to detail
* LGV license would be advantageous
* ADR license would be advantageous
Stericycle offers you:
* A Competitive Salary + Bonus & Car Allowance
* Contributory Pension Scheme
* Life Insurance
* Cycle to Work Scheme
* Access to SteriCares, our employee support fund
* Stericycle Learning Journey – Your opportunity to develop and progress in your chosen field of work
* Annual pay review.
* Flu voucher
* Eye Test voucher
* And more…
At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being.
Operating from twenty sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider. Built on unrivalled knowledge and expertise, we are the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
We welcome applications from anybody who considers they match the requirements of the post, irrespective of gender, race, or disability.