We’re hiring for an Application Support Analyst P&C
We’re NFP, an Aon Company, and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to support our core insurance platforms and ensure seamless operations across the business.
We are recruiting for an Application Support Analyst (P&C) to support our core insurance platforms and ensure seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.
Overview of duties
* Act as the primary contact for end users seeking support with business applications, ensuring timely and effective resolution of issues.
* Provide support via phone, face-to-face, and other communication channels, maintaining a high standard of customer service.
* Log and manage incidents and service requests using enterprise-level ticketing systems.
* Troubleshoot application issues and escalate unresolved problems to third-party software providers when necessary.
* Collaborate with internal teams (e.g. insurance account handlers, claims handlers, finance department) to support their use of business applications.
* Process and manage change requests across various insurance platforms.
* Support application integration, data migration, and onboarding processes during acquisitions.
* Assist with training and onboarding of new team members and business users.
* Document known issues, fixes, and application workflows to support knowledge sharing.
Person specification
Knowledge, skills and abilities:
* Understanding of insurance workflows, including policy purchasing, renewals, and adjustments.
* Ability to guide users through system workflows and processes.
* Strong analytical and problem-solving skills.
* Excellent customer service orientation and interpersonal communication.
* Familiarity with creating document templates within insurance platforms.
Education / and or Experience
* Previous experience in an Applications Support or similar role within the insurance or wider financial services sector is essential.
* Practical experience with insurance broker platforms such as Acturis, Open GI, or Applied Epic.
* Experience working within service desk environments and using enterprise ticketing systems.
* Relevant IT qualifications or certifications are desirable but not required if equivalent experience is demonstrated.
Key Information
Hours: Monday – Friday, 35 Hours
Location: Birmingham, Hybrid
If this sounds like something you are interested in please apply, or contact Lucy Reed for further information.
Attractions - NFP
* We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working.
* Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
* We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
* Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.
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