Administrator We are proud to be partnering with a trusted client to recruit an administrator. In this role, you will be responsible for providing excellent customer service and case management support. What you'll do: Provide exceptional customer service to clients, answering enquiries and resolving issues promptly and professionally. Manage case documentation, ensuring accuracy and completeness. Maintain and update client information and case records in our database. Proactively communicate with clients and stakeholders, providing updates on the progress of their cases. Coordinate with internal teams and external partners to ensure effective case management. Assist in the preparation and dissemination of correspondence, reports, and other case-related documents. Respond to customer enquiries where their expectations have not been met, or where technical adjustments are required. Gathering all relevant information to support a timely and effective resolution, and to keep the customer fully informed. Collaborate with team members to develop and implement best practices for case management processes. Follow company policies and procedures to ensure compliance with legal and regulatory requirements. What you'll need: GCSE Grade C or higher in English and Maths, or an equivalent qualification Demonstrated experience in customer service or similar administrative positions Excellent written and verbal communication skills Strong organizational and time management abilities Proficient in Microsoft Office Suite and other relevant software High attention to detail with the ability to handle confidential information Capable of multitasking and prioritizing tasks efficiently What you'll get Competitive salary up to £30,000 Career growth and professional development Free parking Hear more? Please apply to hear more or contactEmma Groves Hayward Hawk. If this role isn't perfect for you, please reach out for a confidential conversation to explore other upcoming options.