Job Title: Administrator - HYBRID Salary: £24,500 - £25,500 Location: Shirley - onsite car parking Hours: HYBRID 37 hours - Monday Friday (Tuesday & Friday from home) Benefits: 26 days holiday, pension enrolment from first day, private medical insurance, option to buy and sell annual leave and much more Description: Our client within the training sector is recruiting for an Administration Co-ordinator to join their team. With a passion to learn, this business will offer full support and everything needed to carry out the role in the most effective and successful way. Working within a fast-paced environment you will be responsible for providing the administrative support to coordinate assessments whilst supporting delegates and trainers. Key Duties: Daily Operations Ensure high standard day to day administration Manage and maintain apprenticeship processes to ensure compliance and efficiency Prioritise and organise personal tasks to support efficient workflow Coordination and Scheduling Schedule assessments and resits, coordinating conflicting timetables effectively Monitor and resolve conflicting priorities to ensure timely delivery of assessments Co-ordinate the delivery of face to face and online assessments Compliance and Documentation Complete compliance checks to confirm Gateway completion Collect and securely save all necessary evidence of completion Maintain up to date ISO 9001 processes within the department Ensure the e-learning platforms are updated regularly Customer Support Provide support to apprentices for booking requests and queries Address queries and concerns from assessors, apprentices, employers and training providers Manage all relevant queries via central mailboxes within SLA timeframes Offer support to all customers as needed Financial Administration Handle customer invoicing and ensure all invoices related are tracked and reconciled Reporting and Communication Track and report results to the business Collaborate with the Executive to update internal communications regarding processes, key dates, and changes Process Improvement and Strategy Work with the team to develop and implement new operational initiatives Continuously improve processes and practices to build an effective and scalable provision Maintain knowledge of regulations to ensure compliance Administrative Support Carry out registrations and bookings using internal and external systems Assist in maintaining documentation such as customer correspondence, enrolment forms and course information for accuracy Provide support to the team to help with achieving departmental strategy goals Person Specification: Experience in a similar Administration or Co-ordinator role Data entry experience and intermediate levels of IT literacy Ability to meet deadlines whilst maintaining a high standard Proactive approach to challenges Process driven Good oral and written communication skills Attention to detail Deliver customer service to best of their ability Excellent knowledge of Microsoft office packages Excellent communication skills For more information, or to apply for this vacancy, please get in touch. Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.