Permanent
Full time (40 hours per week)
We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them.
We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well.
We are looking for a Groundworker (multi-trade) operative to join our In House Maintenance Service Team, and to be responsible for the delivery and completion of repairs within and around our customers’ homes.
As a Ground working multi discipline trade operative, you will have trade skills to cover multiple repair tasks to a high standard and quality.
The tasks undertaken by this role will vary from day to day, and will include all aspects of groundworks such as drainage installation (ACO/French/soakaways) Concreting, bricklaying, pointing, paving, slabbing, gullies, manholes, groundworks, tarmacking and fencing. You will be accountable for:
* Delivering a service which understands the needs of our customers and delivers a positive
* outcome for them.
* Being professional, courteous, empathetic, adaptable, self-motivated, take pride and
* ownership of your work, able to resolve problems you encounter, deliver a high-quality repair, and provide an excellent customer experience every time.
* Adhering to all policies, procedures, processes, controls, systems, required training and record keeping.
* Ensuring that we operate in a safe, customer centric, environmentally ethical, and
* accountable way.
* Meeting and/or exceeding our performance targets, understanding, and mitigating risk.
* Attending all required training, toolbox talks, one to ones and appraisals, Embracing the opportunity for challenge, personal growth, and development.
* Engaging with other team members as required.
* Ensuring that all company owned property is properly maintained, cared for, respected, and always remains fit for purpose.
* Maximising your first-time fix rate and daily productivity level, delivering a high standard of workmanship, quality, and customer experience. You will ensure that van stocks are maintained, and source other materials required in a timely fashion to meet the service needs& performance targets.
* Liaising and communicating with managers, supervisors, schedulers, other colleagues, and customers whilst undertaking your duties to ensure we deliver on our promises and provide our customers with a first-class repairs service.
We’d love to meet someone with:
* A strong, demonstrable commitment to excellence in customer service and partnership working with colleagues across the organisation
* Good general all round trade and construction knowledge & experience
* Good and relevant health and safety knowledge and qualifications
* NVQ Level 2/3 in a trade as a minimum
* Held a similar position within property maintenance or similar service
* Full UK Driving Licence
Amongst what we offer you is:
* A competitive salary
* 28 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank hols)
* A generous contributory pension scheme
* Private health care
* Free life assurance
* Enhanced family leave
* Access to an extensive suite of wellbeing services and tools including a digital gym
* Opportunities for learning and development
* Discounted gym membership
* Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 24th March 2025
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDMED