Pertemps Sheffield are currently recruiting for experienced Customer Service Advisors, to join the Fleet department of one of our long-standing and nationally recognised clients, Royal Mail.
Main Duties:
* Being logged into a call centre platform and taking inbound calls, meeting telephone KPIs and customer contact timescales
* Maintain a shared inbox in between calls for email bookings
* Supply daily support and advice to workshop staff and management, highlighting any issues or concerns that may affect the operation
* Use resource data and own initiative to plan and book all vehicle repairs and maintenance into national workshops
* Pro-actively liaise with workshop and management on resource planning and ad hoc urgent resource issues
* Support and manage communications between the workshops and customers
* Be responsible for all customer related vehicle updates, issues and complaints
Successful Candidates:
* Excellent customer service skills and experience within a customer service call centre setting with pushed calls
* Excellent communication skills both verbal and written
* Ability to deal with departmental issues in a professional manner
* Excellent understanding of individual customer requirements and understand the impact to all customers, internal and external
* Excellent organisational, planning and prioritising skills with commercial awareness
* Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems
* Experience working under pressure
* Good IT skills, computer literate
* Competent in Microsoft Excel
Working Week and Pay Rate:
You will be paid £12 per hour.
Your working hours will be Monday to Friday, between the hours of 6am and 4pm. You will work on a rota’d shift pattern of either 6am until 2pm, 7am until 3pm and 8am until 4pm.
The role is being offered on a temporary basis, with no end date set.
If this is something you’d be interested in, please apply today with your CV or alternatively give us a call on 0114 2425653.