Trinity Resource Solutions – High Wycombe, South East
As a member of an award-winning and respected IT Support team, you will be the first point of contact for any IT queries globally, ensuring the business operates smoothly and efficiently by offering support, solutions, and advice. This is a great opportunity to support global users and get involved in exciting projects.
Your key responsibilities will include:
* Managing IT hardware and software, desk phones and phone systems, iPads and iPhones, laptop base builds, rebuilds, and overseeing the 3-year replacement cycle.
* Resolving all IT queries and escalating issues as necessary.
* Enabling the business and wider group to work without interruption.
* Supporting applications, systems, and servers.
* Assisting in the rollout of essential maintenance and wider projects.
Ideally, you will have and be:
* Qualified to A level or equivalent in an IT-related discipline.
* CompTIA A+ certification or equivalent.
* An understanding of ITIL methodology.
* An interest and understanding of the Microsoft desktop environment.
* Exposure to Windows Operating Systems.
* Experience troubleshooting the MS Office Application Suite.
* Strong logical problem-solving skills.
* Good written and verbal communication, along with strong interpersonal skills.
* Experience in first-line IT Support.
* Familiarity with remote control applications such as Team Viewer and RDP.
* Experience with MS Exchange 365 and MS Teams.
* Knowledge of Xerox print solutions, including replacing consumables.
* Experience with MS Server Operating Systems.
* Hardware skills – ability to open a computer and confidently identify components.
* Understanding of Active Directory and Group Policy.
* Basic knowledge of PowerShell.
* Experience with image deployment using Paragon or equivalent image software.
* Familiarity with Mimecast.
* Knowledge of VOIP telephony.
* Understanding of IVR telephony structure.
* Experience with Sophos or other cloud-based antivirus solutions.
To achieve the top salary banding, you will need to meet all the criteria outlined in the job description.
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