Position: Concierge - Weekends (SAT/SUN)
Responsibilities:
• Deliver an
exceptional experience to every person, beginning with an unmatched first
impression. Building rapport with other team members, visitors, contractors,
and both prospective and current residents and ensuring the team are constant
in the delivery of this.
• Ensuring the
team maintain and uphold a high standard for communal check appeal, by
conducting routine inspections of all communal amenities and common areas.
Working with the maintenance team to ensure that all areas are well-maintained.
• Assisting any
queries, concerns, and issues with the residents.
• Managing post
move out and pre move in inventories.
• Follows
established policies and procedures by monitoring and ensuring compliance with
regulatory requirements, organisational standards, and operational processes
related to area of responsibility and reporting violations or infractions to
appropriate individuals.
• Follow health & safety procedures and
policies in accordance with company’s policies.
• Identifies
areas for improvement, offers suggestions and recommendations to optimise
efficiency and productivity.
• Working
alongside with the other team members and supporting them in every means.
• Always keep
sensitive information highly confidential.
• Monitoring
the bin area along with drafting fly tipping emails if necessary.
• Performing
regular patrols during the shift and reporting any maintenance issues.
• Effective
cleaning as and if required during the shift.
• Any tasks
given by Cluster building Manager, Regional PRS Manager and Directors.
• Ensure all
mandatory testing, for Fire / Health and safety is correctly uploaded on shield
and that any due items are followed up with the cluster building manager and
maintenance admin team.
• All
incidents to be logged on Shield the same day of occurrence with as much detail
and images as available, ensure incident forms are correctly filled and
uploaded.
• To conduct
weekly Fire Alarm test, Fire Extinguishers Checks and Firefighting lift mode
test along with logging them. (If instructed).