Job summary Are you a dynamic leader looking for a rewarding role in a fast-paced environment with the opportunity to directly improve patient experience? We are looking for a highly motivated and enthusiastic individual, who has a proven track record of operational leadership with a particular interest in using performance data (qualitative and quantitative) to help us develop strategies with measurable outcomes. You will oversee the effective day-to-day running of the clinic management team at both York and Scarborough and will be required to have onsite presence at both sites, motivating and supporting teams through a business change programme. Ensure that patients receive the highest quality of care, whilst managing budgets, staffing, and operational targets. You will be expected to collaborate closely with teams across the 5 Hospitals to drive service improvements, manage resources, and ensure compliance with NHS standards and policies. Main duties of the job To support the delivery and development of improved performance across organisation(s) via improved administrative pathways To promote quality improvement To lead on specific programmes pertaining to patient administrative pathway improvement To work closely with end users to understand current business processes and to critically appraise how best technology and/or process improvements can support their day-to-day work, using project management methodology To follow a methodical approach to elicit and document user requirements and be adept at translating these requirements into functional specifications using Trust templates and other tools To be able to process complex information and exemplary attention to detail are key requirements of the role The post holder will deputise for the Senior Operational Manager as required. About us We offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum Contract Permanent Working pattern Full-time Reference number 419-6738572-ODM-O Job locations York Wigginton Road York YO31 8HE Job description Job responsibilities A full description of the role is available in the attachment: job description. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitmentnhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else. Job description Job responsibilities A full description of the role is available in the attachment: job description. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitmentnhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else. Person Specification Education, Qualifications and Training Essential oTraining and experience to Masters' level equivalent Desirable oManagement/Project Qualification oStudy at Post Graduate level/ equivalent experience or evidence of CPD Experience and Knowledge Required Essential oSignificant experience of Patient Administration management in the NHS, including operational management, budgetary management and service improvement oAbility to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes. oAbility to assimilate & co-ordinate various agendas prioritising appropriately. oPerformance management methodology Desirable oExperience as well as knowledge of all activity targets and managing waiting lists oExperience in presentation, coaching and facilitation. oExperience of influencing in local network or integrated care models Skills and Attributes Essential oAbility to analyse complex information, requiring analysis, interpretation, and comparison of a range of options to support managerial decision making. oGood communication, presentation & interpersonal skills oPerformance management skills oStrong prioritisation skills with the ability to manage competing demands. oAbility to plan and organise a broad range of complex activities, adjusting plans as required oAble to influence, negotiate and build working relationships. oSelf-motivated, highly organised, Focussed and results oriented and can lead and deliver through others. oHas the ability to establish the respect of colleagues and other health professionals quickly and effectively. Desirable oExcellent report writing skills oAbility to cope with high levels of pressure oAptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services Aptitude and Personal Qualities Essential oMotivated and enthusiastic oAssertive & decisive oProven interpersonal skills. -Sensitive to staff issues. -Confident / assertive in own abilities. -Able to adapt to rapid change. oAble to work well under pressure and prioritise effectively oResilient and tenacious. oActive and passionate interest in and good knowledge of NHS issues at the current time. Person Specification Education, Qualifications and Training Essential oTraining and experience to Masters' level equivalent Desirable oManagement/Project Qualification oStudy at Post Graduate level/ equivalent experience or evidence of CPD Experience and Knowledge Required Essential oSignificant experience of Patient Administration management in the NHS, including operational management, budgetary management and service improvement oAbility to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes. oAbility to assimilate & co-ordinate various agendas prioritising appropriately. oPerformance management methodology Desirable oExperience as well as knowledge of all activity targets and managing waiting lists oExperience in presentation, coaching and facilitation. oExperience of influencing in local network or integrated care models Skills and Attributes Essential oAbility to analyse complex information, requiring analysis, interpretation, and comparison of a range of options to support managerial decision making. oGood communication, presentation & interpersonal skills oPerformance management skills oStrong prioritisation skills with the ability to manage competing demands. oAbility to plan and organise a broad range of complex activities, adjusting plans as required oAble to influence, negotiate and build working relationships. oSelf-motivated, highly organised, Focussed and results oriented and can lead and deliver through others. oHas the ability to establish the respect of colleagues and other health professionals quickly and effectively. Desirable oExcellent report writing skills oAbility to cope with high levels of pressure oAptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services Aptitude and Personal Qualities Essential oMotivated and enthusiastic oAssertive & decisive oProven interpersonal skills. -Sensitive to staff issues. -Confident / assertive in own abilities. -Able to adapt to rapid change. oAble to work well under pressure and prioritise effectively oResilient and tenacious. oActive and passionate interest in and good knowledge of NHS issues at the current time. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name York and Scarborough Teaching Hospitals NHS Foundation Trust Address York Wigginton Road York YO31 8HE Employer's website https://www.yorkhospitals.nhs.uk (Opens in a new tab)