Customer Service Advisor / Yard Person
We are looking for an experienced Customer Service Advisor / Yard Person to join us to be a key team player responsible for all of our customers' needs and to deliver outstanding customer experience.
Job Info
1. Job Title: Customer Service Advisor / Yard Person
2. Company: Interaction Recruitment
3. Location: Middlesbrough, North Yorkshire
4. Posted: [Date]
5. Closes: Jan 9th 2025
6. Sector: Other
7. Contract: Temporary
8. Hours: Full Time
Salary: £15.74 per hour
Working Hours: 45 hours per week, Monday to Friday
Role & Responsibilities:
1. Handles requests from customers in a local site/depot or branch environment, including new account and pricing set up, order entry and queries, and internal communication with operations and sales teams.
2. Take and process sales orders from customers.
3. Raises manual notes for permitted scenarios and updates Manual Log.
4. Raises credit notes adhering to the credit note request procedure.
5. Takes payments from customers and reconciles banking for gas (and equipment, if applicable).
6. Calculates commission payments to agents and makes adjustments to cylinder holdings.
7. Completes manual template to create Proforma Invoices as required.
8. Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert.
9. Develops and maintains knowledge of products, services, and systems as required.
10. Identifies sales opportunities for referral to the sales team.
11. Develop strong long-term relationships with customers and agents to fully understand their needs.
12. Provides proactive service to select customers based on outbound contact.
13. Manages work within KPI/target framework to optimise customer experience and productivity.
14. Serve and engage with customers at the counter.
15. Process cash and card payments over the counter securely and responsibly.
16. Be instrumental in accurate and timely stock counts.
17. Listen to and resolve customers' complaints regarding products or services.
18. Deliver goods to customers using a dedicated delivery van.
19. Movement of cylinders in the yard as and when required.
20. Picking and packing of products in the warehouse as and when required.
If this vacancy is of interest to you, apply now, and a member of our resourcing team will be in touch.
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