Job Title: Floor Manager Location: Liverpool Reports To: General Manager About the Role We’re working with a lively, upscale café in the heart of Liverpool to find a Floor Manager who’s as passionate about coffee as they are about leading a team Our client is looking for someone who can bring energy, enthusiasm, and an eye for detail to the floor—overseeing a busy café environment and ensuring every guest leaves with a smile and a great experience. Who We’re Looking For Are you a coffee lover who thrives in a fast-paced, guest-focused environment? As Floor Manager, you’ll take charge of the day-to-day floor operations, lead a team of dedicated front-of-house staff, and keep service running smoothly. This role is ideal for someone with great leadership abilities, a strong customer focus, and a love for coffee culture. Key Responsibilities Manage Floor Operations: Oversee daily floor activities to maintain high standards of service and efficiency. Customer Engagement: Engage directly with customers to ensure satisfaction, resolve any issues, and elevate the guest experience. Team Leadership: Supervise, motivate, and support front-of-house staff, coordinating schedules and guiding staff through shifts. Training & Development: Train new hires, support ongoing staff development, and ensure everyone delivers consistent service. Quality Assurance: Ensure that all food and drink items meet the café’s high quality and presentation standards. Inventory Oversight: Monitor inventory levels, coordinate reordering, and communicate with the kitchen to ensure seamless service. Health & Safety Compliance: Ensure adherence to health, safety, and hygiene standards across all floor operations. Financial Management: Assist in end-of-day financials, handle till operations, and ensure accurate reporting. Qualifications Experience: At least 2 years of experience in a supervisory or managerial role within a café, restaurant, or hospitality setting. Customer Focused: A genuine passion for creating an exceptional guest experience. Leadership Skills: Proven ability to manage and motivate a team, with strong conflict resolution and decision-making skills. Organized & Efficient: Able to multitask and keep the team focused during busy hours. Excellent Communicator: Strong verbal communication skills with a personable approach. Flexible Schedule: Willing to work various shifts, including evenings, weekends, and holidays. Coffee Enthusiast: A true coffee lover who appreciates quality and can share that passion with others. Benefits Competitive salary package Growth and career development opportunities Staff discounts A positive, engaging work culture How to Apply If you’re ready to lead a team and share your love for coffee with a bustling café in Liverpool, we’d love to hear from you Please send your CV and a cover letter explaining why this role is perfect for you MCG1