Client Success Director required to foster strong, long-term relationships that drive value and success for both clients and the organization. With a strategic mindset and a deep understanding of customer needs, we are looking for a Client Success Director to ensure seamless onboarding, proactive engagement, and tailored solutions that enhance client satisfaction and retention. The Client Success Director will report to the Client Success Lead to ensure optimal delivery and satisfaction. The ideal candidate should have strong experience in project management, client relationship management, and data analytics. We will expect this candidate to be able to lead small-midsize client relationships. The Client Success Director should be able to work in a fast-paced environment, manage multiple projects simultaneously, and prioritize tasks effectively. They will support the management of end-to-end client project processes, produce and deliver high-quality client materials, drive client satisfaction initiatives, and manage SOWs effectively. The role requires strong client relationship management skills, excellent project management skills, and the ability to produce and deliver high-quality client materials in line with strategic objectives. The successful candidate will have experience in driving client satisfaction initiatives, managing SOWs effectively, and stakeholder mapping and management. They will also have cross-functional collaboration skills with a focus on analytics, data, and operations teams. We expect the candidate to have a deep understanding of the Marketing Effectiveness and analytics industry and be up to date with the latest trends and developments. They should be able to interpret data and analytics insights and present them in a clear and concise manner to clients. Key Activities & Accountabilities Lead client relationships where it makes sense (e.g. clients Support the management of end-to-end client project processes for optimal delivery and satisfaction, referring to Operational Excellence at all times. Assist in producing and delivering high-quality client materials in line with strategic objectives. Aid in driving client satisfaction initiatives and managing SOWs effectively. Support the implementation of risk mitigation and uphold quality assurance standards. Contribute to collaborative team learning and knowledge sharing to strengthen capabilities. Supports in new business, as led by squad lead and/or client lead. Responsible for growing client relationships with support from and accountability sitting with client lead and squad lead. Maintains stakeholder mapping, growth in numbers and influence of stakeholders and client stakeholder management. Cross-collaboration with analytics, data, and ops team deputies to ensure a well-functioning squad with high levels of satisfaction. Maintains a strong focus on the ME / analytics industry and those of our clients, being an active participant through social media, events, where it makes sense. KPIs and Success Factors Client Satisfaction: Performance, Preference and Likelihood to Recommend Net Sales Growth Active Client Stakeholder s Influence of Client Stakeholders Value Generated for Clients Client Advocacy (willingness to enter awards, provide references, awards) Average Annual Client Size Client Success Employee Satisfaction Critical Capabilities Proficient in supporting project and client relationship management. Data and analytical interpretation skills to bring GT insights to life for a client audience. Knowledgeable in SOW oversight and risk management practices. Committed to supporting quality assurance and best practice adherence. Effective communication and interpersonal skills to aid team collaboration. Strategic assistance in financial analysis for client budgeting and profitability insights. Lives and breathes Gain Theory values. Key Relationships Clients Client Success Group Data, Analytics and Operations Practice Areas New Business and Strategy Who we are & what we do: Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth. Growth is the defining characteristic of successful organisation and Gain Theory’s vision is to accelerate growth for ambitious brands. We define ambitious brands as those that generate earnings/profits that are above the industry average. We deliver: Data strategy, harmonization, and visualization. Advanced analytics and modelling, including MMM, attribution and unified measurement, testing, segmentation, behavioural sciences, choice analytics, simulation, war gaming and forecasting. High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking and activation planning. At Gain Theory, we love accelerating growth for ambitious brands and people. As a Gain Theorist, you will need to demonstrate behaviours which support our values. Our values are: Be Curious, Be Positive, Act with Consideration and Make it Better. You can read more about our values here: www.gaintheory.com/our-culture-people-and-value