We are looking for a professional, confident Support Services Manager who can lead, inspire & take overall responsibility for the management and functioning of all non-clinical areas of the Hospital. You'll be working 40 hours a week (Monday Friday 9am 5pm) at Cygnet Hospital Ealing.
Main duties of the job
Cygnet Hospital Ealing provides a welcoming, non-institutional environment, offering personalised treatment for service users with an eating disorder or personality disorder over two separate wards. Services are delivered in a purpose-built therapeutic environment where the focus is on maximising positive outcomes and recovery. A range of therapies supports the care pathway towards independent living. The hospital is close to transport links and with ready access to the local community.
About us
Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.
Job description
Job responsibilities
We are looking for a professional, confident Support Services Manager who can lead, inspire & take overall responsibility for the management and functioning of all non-clinical areas of the hospital.
Your day-to-day
1. Undertake overall responsibility for the management and functioning of all non-clinical areas of the hospital including hospitality, HSE and Fire Regulation guidelines and according to set budgets.
2. Provide administrative support for the contractual requirements, including MHA, CPA, HR Functions and general administration and ensure all weekly/monthly clinical updates are coordinated effectively and administrated within appropriate timescales.
3. Undertake project management work, lead on investigations (SUI, HR related and complaints) where required and participate in audit and the development of policies for the smooth running of the hospital as a whole.
4. Be the registered complaints manager for the hospital to ensure all complaints are dealt with in appropriate timescales and actions are implemented.
5. Ensure compliance by others of policies, procedures & regulations.
6. Support staff through debriefs, appraisals, training, meetings within the non-clinical departments.
7. Work with members of the management team to identify service development opportunities and implement service improvements.
8. Support with management of cost centres including monthly reviews of management accounts with department heads.
9. Lead/support with the contractual monthly and quarterly submission for NHSE and NHS trust.
Why Cygnet? We'll offer you:
1. Free meals, on-site parking and EAP support.
2. Bespoke career pathways.
3. Smart Health Toolkit, including 24 hour GP service with the option of prescription delivery to your local pharmacy.
4. Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations.
5. Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card.
6. Plus much more.
You are:
1. Experienced in managing non-clinical services in a Hospital setting.
2. Experienced in managing change, leadership initiatives, motivating & developing others.
3. Committed to delivering improvement strategies across all aspects of non-clinical service provision in a hospital setting.
4. Open, compassionate, honest & resilient.
5. Capable of undertaking audits, developing, following-up & ensuring completion of action plans.
Desirable:
1. Please refer to job description.
Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.
Click the link to apply. Thank you.
Person Specification
General Requirements
Essential
1. Please refer to job description above.
Desirable
1. Please refer to job description above.
Employer details
Employer name:
Cygnet Health Care
Address:
London
W5 2HT
Any attachments will be accessible after you click to apply.
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