Client Resolution Specialist Hinckley | Full-time Up to £26,000 Are you looking to work with a company you can progress your career with? Are you passionate about delivering outstanding customer service and resolving issues with a proactive, people-first approach? If so, this Client Resolution Specialist role is for you. About the Role As a Client Resolution Specialist, you’ll be the first point of contact for the valued client when they have any concerns or queries. Your mission? To provide swift, solutions-focused support while ensuring the highest levels of customer service and retention. What You’ll Be Doing Handling client complaints and turning them into retention opportunities Investigating concerns thoroughly and responding in a timely, professional manner Maintaining accurate client records and ensuring all queries are resolved efficiently Collaborating with internal teams to deliver seamless service Activating new memberships and scheduling initial consultations Handling inbound calls from clients and consultants to provide first-class support What We’re Looking For A can-do attitude and a proactive mindset Strong time management skills to thrive in a fast-paced environment A flexible and dynamic approach to problem-solving Excellent communication skills to engage with members effectively If you’re driven by customer success and want to be part of a supportive, high-energy team, we’d love to hear from you. Apply now and take the next step in your career.