“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 18,000 trained professionals
* 250+ locations worldwide
* Globally unified system
Job Description
• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required, either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times with regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company’s procedures.
• Manage overseas communications, ensuring timely responses to emails and requests (internal and external).
Qualifications
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Proactive with strong organisational skills.
• Good computer skills (Excel, Word).
Additional Information
* 23 Days holiday
* Private Medical Insurance
* Dental and Optical cover
* Employee Stock Purchase Plan
* Training and Personnel Development Program
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