Vine Living
Didcot OX11
Registered Manager
Reporting to: Director
Hours: Full-time to meet the needs of the business.
Must hold a full British driving licence.
Salary: In the region of £38000 pro rota
Job Summary:
The Registered Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service.
Key Responsibilities:
Regulatory requirements;
• Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards.
• Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs).
• Conduct regular audits and quality checks to maintain high standards of care.
• Ensure all safeguarding procedures are followed, and concerns are reported appropriately.
• Keep up to date with changes in legislation and implement necessary adjustments.
Operational Management
• Oversee the day-to-day operations of the home care service.
• Manage care assessments and ensure care plans are person-centred and regularly reviewed.
• Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns.
• Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities.
Business Development & Growth;
• Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work.
• Build and maintain relationships with commissioners, clients, and stakeholders.
• Promote the business through networking, marketing, and community engagement.
• Monitor financial performance and budget management. Set training and supervision targets for new starters.
Staff Management &Leadership;
• Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards.
• Conduct regular performance appraisals and provide staff supervision and support.
• Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development.
• Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome.
Client Care & Satisfaction.
• Ensure through assessment and planning a person-centred care service is delivered.
• Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so.
• Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery.
Essential Requirements:
• Level 5 Diploma in Leadership for Health & Social Care.
• Previous experience in a managerial role within a domiciliary care setting.
• In-depth knowledge of C.Q.C regulations and compliance requirements.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and relationship-building abilities.
• Experience in recruitment, staff training, and development and retention.
• A valid UK driving licence and access to a vehicle daily.
Desirable:
• Experience in business development or marketing within a care setting.
• Understanding of financial management in a care business. Management of delegated budgets.
**This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business