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Job Introduction
Hospitality & Events Manager - Brentford FC
* £34000 per annum
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
More about the role:
Overview:
This role is responsible for supporting the catering operation across hospitality lounges on matchdays, and the planning and delivery of Conference and Events (C&E) business on non-matchdays.
You will ensure that all aspects of the lounge and C&E operation are delivered in a quality, customer-focused manner combining attention to detail and experience excellence whilst striving to exceed guest expectations.
The specific remit of this role covers:
* Work with the Head Of Hospitality to deliver & plan matchdays & C&E business on non-matchdays.
* Facilitate day-to-day clients and operations, ensuring that we are meeting expectations.
* Management of all allocated C&E events as required and rostered, ensuring operational P&L and paperwork is completed.
* Management of a Hospitality lounge on matchdays for all home games.
* Oversee & deliver the set up of all matchday hospitality lounges & C&E functions, overseeing a variable team of up to 10 across various roles.
* Completion of all relevant system paperwork (To include RTS, POS Requirements, UBEYA).
* Completion of C&E P&L - working closely with the planning team to ensure pre and post profit and loss accounts are completed for C&E business.
* Inspire, strive and be an ambassador for the business to deliver exceptional service to our clients and guests.
* Support and lead the events team, handling the development of our people to ensure we have the right people in the right roles.
* Drive innovation within our events product including mapping customer journey, market trends and competitor analysis and client walkthrough.
* Work alongside Head Of Operations & Head Of Hospitality in researching food trends, to ensure menu offerings meet the needs of customers.
* Create SOPs for all event deliverables.
* Ensure allergies and specific dietary requirements are prioritized when liaising with kitchen and staff are briefed accordingly.
* Maintain key relationships and schedules with both internal and external clients.
* Foster transparent and genuine relationships with co-workers and the wider Levy UK family.
* Planning and delivery of allocated suites for matchday delivery.
About you:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths and we are committed to creating an environment where every individual is valued, respected, and empowered.
Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
Job Reference: com/0807/98572001/52663106/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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