Do you have excellent planning and organisational skills, with the ability to balance schedules and priorities? Are you able to use your great communication skills to build relationships and work effectively with colleagues across an organisation? If so, our Retail Operations Administrator role could be the perfect next step for you About the role: This role will play an important part in supporting our new central operations team at Harding. As a member of our dynamic department, the Retail Operations Administrator will provide essential administrative support, ensuring smooth and efficient operations across our on-board retail stores. This is a great time to join Harding, as we transform our retail operations to drive our business forward by delivering exceptional guest and colleague experiences. You'll play an important part in this transformation, coordinating tasks and assisting with operational processes that directly contribute to the success of onboard retail. Based in Avonmouth on a hybrid working basis – 3 days in office per week Compensation – competitive salary, bonus scheme, pension, 4 x life assurance, healthcare, 25 days leave annually (including Christmas shutdown) What you will be doing: Provide day-to-day administrative assistance to the Retail Operations team, including handling correspondence, scheduling meetings, preparing reports, and maintaining accurate records. Support with the preparation of operational documents, policies, and procedures that guide retail performance and compliance. Collect, manage, and analyse operational data to support decision-making and identify areas for improvement. Assist in creating presentations, proposals, and other materials to support operational initiatives. Assist in planning operational activities by ship and cruise line, and trading activities. About you: Experience in an administrative or operations support role, preferably within retail, hospitality, or cruise line environments. Strong organisational and planning skills with attention to detail and the ability to multitask effectively in a fast-paced environment. Excellent communication skills, both written and verbal, with a customer-oriented approach. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with data management and reporting tools is a plus. Ability to work independently and as part of a team, with a proactive approach to problem-solving. Must have an existing right of eligibility to work in the UK Key Attributes – trust, collaboration, respect, passion, drive, resilience About us: Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023. Harding is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success, making recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding. li-hybrid ADZN1_UKTJ