Job summary We require several Security Officers (Band 3) to assist in the maintenance of Security to protect people and property, deter and detect crime and provide a reassuring presence to our staff, patients and visitors. (Please note that you can be deployed on any premises of Sandwell & West Birmingham Hospital NHS Trust if you are required to do so). You must be of smart appearance and be able to work as part of a very active team; you will need to cope calmly and effectively with routine and emergencies. We are looking for compassionate, professional and courteous individuals. The shift pattern is 4 x 12-hour shifts, working 4 on then 4 off, covering weekends and Public Holidays as they fall. (Due to organisational change the permanent day/night shifts will also alternate from days to nights) Main duties of the job This role involves a wide variety of duties and you will need to deal with difficult situations and be sensitive when dealing with upset and anxious patients and visitors. You will need to use diplomacy skills to diffuse and de-escalate aggressive behaviour and be able to physically assist in restraining violent individuals who may be patients or visitors. Candidates must possess excellent verbal and written communication skills. You will also be required to help ensure car parking at the Trust runs as smoothly as possible. About us Previous security experience in a large and diverse organisation is advantageous, as is possessing an SIA Door Supervisor license and an SIA CCTV license is advantageous. A full driving licence is essential, as is the ability to communicate clearly both verbally and in writing. You will be required to file reports and undertake a range of tasks using computer software. The successful candidate must undertake training as required. Date posted 05 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 381-CO-6462452-C Job locations SWB NHS Trust Sandwell & west Birmingham B18 7QH Job description Job responsibilities You will also be operating the busy Control Room which houses CCTV, Door Intercom Systems and access control systems as well as receiving phone calls and radio communications both emergency and routine from security officers, and service users both internal and external. Candidates are required to undertake a computer literacy test at the interview. Job description Job responsibilities You will also be operating the busy Control Room which houses CCTV, Door Intercom Systems and access control systems as well as receiving phone calls and radio communications both emergency and routine from security officers, and service users both internal and external. Candidates are required to undertake a computer literacy test at the interview. Person Specification Experience Essential Experience in dealing with the general public in diverse, fast moving, customer orientated organisation in a position of the Trust. Qualifications Essential General GCSE/other education Full UK car driving license Previous security experience in a large and diverse organisation SIA Door Supervisor Licence or commitment to undertake training and obtain licence Desirable SITO or NAHS or similar qualification SIA CCTV Licence Public Open Space Licence or commitment to undertake training and obtain licence. SIA Door Supervisor Licence or commitment to undertake training and obtain licence. Person Specification Experience Essential Experience in dealing with the general public in diverse, fast moving, customer orientated organisation in a position of the Trust. Qualifications Essential General GCSE/other education Full UK car driving license Previous security experience in a large and diverse organisation SIA Door Supervisor Licence or commitment to undertake training and obtain licence Desirable SITO or NAHS or similar qualification SIA CCTV Licence Public Open Space Licence or commitment to undertake training and obtain licence. SIA Door Supervisor Licence or commitment to undertake training and obtain licence. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell and West Birmingham NHS Trust Address SWB NHS Trust Sandwell & west Birmingham B18 7QH Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)