SSE require a Facilities Assistant to support the Facilities Manager in the day-to-day FM services and activities within their Leeds office, delivering SSE’s core business unit’s requirements and needs.
Covering 8:00 – 17:00 Monday to Friday, with a 1-hour un-paid lunch break per day.
The key responsibilities will be:
* To act as the first point of contact for SSE employees in Leeds, ensuring a professional, efficient and customer focussed environment is always maintained.
* Support all areas of Front of House; to include, Reception, Meeting Room Bookings including Hospitality / Refreshment requests / Administration.
* Management of goods awaiting collection and goods delivered to site.
* Liaise with the FM and SSE Key Stakeholders daily to ensure visit requirements are communicated and pre-meeting information can be issued in advance of visitors attending site.
* Ensure meeting room set up, presentation equipment and presentation content are available for meetings as required.
* Organise, prepare, and communicate details regarding key meetings & special events to FM & Key Stakeholders.
* Ensure sign-in and out processes are followed, and the correct visitor passes have been issued and returned.
* Deliver a 5* Customer Experience for all visitors to site, providing exceptional customer service, assistance, and guidance to all visitors to ensure each guest has a great experience during their visit, providing assistance to visitors requiring travel or hotels.
* Ensure feedback from visits is collated and acted upon as necessary.
* To support the Facilities Manager in all site related facilities management issues; including, Operation Efficiency, Financial Management, Compliance & Quality Assurance and Risk Management.
* To build professional relationships with key stakeholders to develop knowledge of personal requirements and to be recognised as their first line “go to” person.
* Attend training as appropriate/on-line/out of house/self-development.
* To handle any guest complaints and provide a swift solution or escalate as appropriate.
* To ensure you are immaculately dressed and recognised as the ‘go to’ customer experience contact.
* Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs.
* Work to and periodically review and update a standard set of operating procedures, making recommendations; suggestions; initiatives to support contract innovation.
* Work closely with the FM, engineering, and cleaning team to identify any issues or faults that need raising and fixing