Temporary Christmas Customer Assistant at Marks and Spencer - Pontefract - Foods
Working Pattern:
Friday: 04.00-12.00
Saturday: 04.00-12.00
Start Dates: From 17th November
Hours: 15 hours per week
Age Requirement: Candidates must be 18 years of age or over in line with government working time directive. Unsociable hours premium is paid in addition to hourly rate where applicable.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us to continually improve.
Key Accountabilities:
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Inclusivity Commitment:
M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, starting with our recruitment and selection process. We are happy to talk flexible working and invite you to share any reasonable adjustments needed during the recruitment process to ensure a fair and transparent assessment.
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