About Us and the Role
As a Library Customer Services Assistant, every day is different. You’ll go from singing nursery rhymes with toddlers to supporting someone with an IT challenge, and so much more!
This Customer Services Assistant role is based at Alcester Library, where you will be responsible for delivering our services and ensuring a positive experience for customers of all ages.
You will be at the forefront of our service assisting with enquiries and the day to day running of the library. You’ll need excellent communication and customer service skills, a good eye for detail and the ability to manage your time and balance multiple priorities. Strong IT skills are also a must, both for your own administration tasks and supporting others.
As well promoting books and reading, you’ll be a key part of delivering our diverse and thriving events programme for all ages, needing the ability to promote and manage events with skill and enthusiasm. These events range from Rhyme Times to Coffee Mornings to school class visits.
Most importantly, you’ll be part of a friendly, experienced and passionate team, supported by your Team Leader, Team Manager, Area Librarian and other colleagues, working together to serve our community.
Working Pattern
WEEK 1
1. Monday 1-5:30
2. Thursday 9-1
3. Friday 9:30-5:30
4. Saturday 9:30-1
WEEK 2
1. Monday 1-5:30
2. Thursday 9-1
3. Friday 9:30-5:30
Additional Information
Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
For further information please contact Elizabeth Richards, Senior Customer Service Assistant by emailing elizabethrichards@warwickshire.gov.uk
Closing date: 13th March 2025
Interview date: Wednesday 26th and/or Friday 28th March 2025
Should you require application forms in an alternative format/language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
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