Diary & Transfer Coordinator
Kingston upon Thames Care Centre, KT2
Full-Time, Permanent
Dignity Funerals are a leader in the end-of-life care sector, recognised for our compassionate service and unwavering commitment to supporting families during life’s most challenging times. With a strong presence across London, we pride ourselves on upholding the highest standards of care, professionalism, and respect.
This is an opportunity to play a vital role in ensuring the seamless coordination of funeral services and transfers of the deceased. As a Diary & Transfer Coordinator, you’ll be at the heart of our operations, ensuring every detail is handled with precision, professionalism, and dignity.
What will you be doing?
As Diary & Transfer Coordinator, you’ll work within a small team to ensure the effective scheduling of funeral services, vehicles, and staff across our Care Centre. You’ll also manage the private ambulance diary, arranging transfers of the deceased from their place of death to the Care Centre, chapel of rest, hospital, or other locations, ensuring every movement is conducted with respect and sensitivity.
Your key responsibilities will include:
* Coordinating the funeral bookings diary, ensuring vehicles, staff, and resources are allocated efficiently.
* Managing the private ambulance diary to arrange respectful transfers of the deceased.
* Scheduling and allocating funeral vehicles, including hearses, limousines, and private ambulances.
* Liaising with funeral directors, care centre staff, and external partners such as hospitals and hospices.
* Handling last-minute changes or emergency situations calmly and professionally.
* Ensuring accurate record-keeping and that all bookings meet our service delivery standards.
You will use internal company booking systems to manage diaries, alongside Microsoft applications such as Outlook, Excel, and Teams. Therefore, strong computer literacy is essential for this role.
This role would particularly suit someone with experience managing logistics or resource planning in a fast-paced environment, where time-critical scheduling and attention to detail are essential.
What are we looking for?
We are seeking a highly organised, empathetic, and professional individual with strong diary management and scheduling experience. You will thrive in a busy environment and have a calm, solution-focused approach to handling sensitive situations.
The ideal candidate will bring:
* Previous experience in diary management, scheduling, or logistics.
* Excellent organisational skills and the ability to multitask and prioritise.
* Strong communication skills to liaise with a wide range of internal and external stakeholders.
* IT proficiency, including internal booking systems and Microsoft applications such as Outlook, Excel, and Teams.
* Empathy, discretion, and professionalism, understanding the importance of care and sensitivity in funeral services.
* The ability to remain calm under pressure and manage changes or emergencies with ease.
Experience in the funeral care sector or a related care environment would be an advantage but is not essential.
What we provide to you:
* Annual salary of £31,904.25
* 22-25 Days Holiday + Bank Holidays.
* Pension Scheme.
* Life Assurance X2.
* Free On-Site/Street Parking.
* Access to our internal apprentice & personal development schemes.
If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
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