Our client is a leading wholesaler in textile and has an international presence. As the Customer Services Manager, you will be responsible for leading, motivating, and managing the performance of the Customer Service Team within the business, driving to deliver a best-in-class customer experience.
Key Responsibilities:
1. Responsible for understanding, communicating, and driving key KPI’s and acting on any issues.
2. Work cross-functionally and collaboratively with all department managers by maintaining regular communication to continuously improve service.
3. Responsible for the UK Domestic channel, including people and process responsibilities.
4. Key contact across the business for Domestic sales operations.
5. Create strong relationships with key strategic accounts acting as the Internal Account Manager.
6. To be responsible for the administration, co-ordination, and organisation of orders.
7. Supporting the field-based Business Development team in co-ordinating internal teams throughout the sales process.
8. Drafting and analysing status reports and presenting key information to the Customer.
9. Providing regular feedback and supporting reports to the senior management team to help drive the strategic direction of the business and future improvements.
Key Skills & Experience:
1. Experience in managing or leading a team.
2. At least two years of demonstrable, relevant experience, ideally in a wholesale environment.
3. Working experience of using ERP, CRM, and ticketing software is highly desirable.
4. Collaborative style, continually willing to support colleagues throughout the business.
5. Ability to operate in a fast-paced environment, working with multiple tasks and priorities.
6. Good Excel skills are highly desired for this role.
What’s in it for you?
1. Competitive salary.
2. Holidays - 33 including bank holidays.
3. Staff discount.
4. Free car parking/tea/coffee/milk.
5. Discounted pilates class (held 2 x week).
6. Cycle to work scheme.
7. Salary sacrifice pension.
If this sounds like you and you’d like more information or want to apply, please click the link today.
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