Several exciting opportunities have arisen for dedicated and experienced Employment Law Consultants/HR Advisors to join a well-known and established HR consultancy in the heart of Manchester. This role requires you to work in a team providing legally compliant solutions to clients via telephone/email in all aspects of HR and Employment Law, to support the business needs of the individual clients.
Key Responsibilities:
* To ensure that personal knowledge of HR and Employment Law is continually updated.
* To achieve the standards set within the performance framework to support all clients with quality advice in a productive manner within set Service Level Agreements (SLAs) to provide an efficient solution-based advice, through telephone - this will be calling only advice.
* To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
* To undertake Welcome Calls with new clients and discuss with them the software, our services and products.
* To support other Consultants coming into the business as requested.
* To deliver training to colleagues and clients as required.
* To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
* To signpost clients to pre-prepared documents and letters that are available within the HR software.
* To review, via call advice, client documentation and provide feedback and advise accordingly, taking into consideration their internal terms and conditions on each case.
* Follow internal protocols for managing and escalating cases where applicable to ensure high quality handovers.
* To offer the client options regarding utilisation of other products and services we provided and make such recommendations accordingly.
* To have a high level of knowledge and breadth of employment law and HR matters in order to deal with complex and end to end cases.
* To carry out other tasks that are deemed necessary by the Management Team.
What you bring:
* Proven experience in Human Resources or related field
* Strong knowledge of HR practices and Employment Law
* Excellent communication skills, both written and verbal
* CIPD Lv.5 and above is desired, although CIPD Lv.3 and experience will be considered. Study support to further progress your HR career is offered upon completion of the probation period.
* Ability to build strong relationships with clients.
* Strong organisational skills with the ability to manage multiple tasks simultaneously.
* Ability to work effectively as part of a team.
Structure:
* 37.5 – 42.5 hours, Monday to Sunday, fully office based (5 days a week)- You will work Monday to Friday and 1 weekend every 3 weeks, (i.e. work either a Saturday or Sunday but with a NWD in the week so it’s still 5 days per week).
* Salary ranges from how many hours you do: opportunity to pick up more hours by doing an extra half an hour a day (40 hours), or an extra hour (42.5 hours a week).
What sets this company apart:
* Leading provider of HR and Employment Law advice
* Renowned for delivering exceptional service to a diverse range of clients
* Supportive and inclusive work environment
* Every team member is valued for their contribution
* Strong focus on professional development
* Ample opportunities for employees to grow and develop skills
* Excellent opportunity to join a company that values its employees
* Rewarding and challenging work environment
* Clear progression plan- from HR Advisor to Senior HR Advisor, to HR Manager, to HR Business Partner, with continued support throughout
* Training- 4-week intensive training course
* Opportunity- offered post grad certificate in employment law (8 weeks unless they have CIPD level 7, mandatory)
* Pay review’s- x 2 a year and promotion opportunities, which is easy after the first 6 months, within this support and development to progress
* Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service
* Contractual sick pay – 1 week increasing to 3 weeks after 1 years’ service
* Private health care cover after 5 years’ service and Health Sheild Cash Plan from day 1.
* Christmas bonus after 3 years’ service
* Access to the EAP service
* Refer a friend scheme
* Paid day off for your birthday
* Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
* Death in service
* Bakers breakfast
* Eye care contribution
* Free fruit
* TFI
* Train Season Ticket loan scheme
* Milestone recognition
* Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel ClubMembership / Microsoft Home User programme / Anglian Home Improvements
* Pace health Club (situated in the Park Inn) discounted gym membership and spa treatments
* Park Inn 20% off food and drink
Please apply if you feel you have the skills and experience required for this role, or alternatively reach out via courtney.dawson@robertwalters.com.
About the job
Contract Type: FULL_TIME
Specialism: Human Resources
Focus: HR Generalist
Industry: Human Resources and Personnel
Workplace Type: On-site
Experience Level: Entry Level
Location: Manchester
Salary: £27,000 - £35,000 per annum
Job Reference: WO8L6N-D0375A01
Date posted: 13 February 2025
Consultant: Courtney Dawson
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