Job summary We are looking for a member of staff to join our Medical Reports and Prescribing Team, to work 30 hours per week, to provide administrative support to the clinical team involving managing insurance reports, requests for medical records, processing prescription requests and general clerical duties. Main duties of the job Utilising clerical skills to ensure letters, reports and associated documentation are completed as required, ensuring these are undertaken in a timely manner. Managing all enquiries in an effective manner. Scanning of patient related documentation and attaching scanned documents to patients' health care records as necessary. Processing requests for information i.e. SAR, insurance/solicitor's letters and DVLA forms. Maintaining a clean, tidy, effective working area always. Supporting all clinical staff with general administrative tasks as requested Respond or action tasks sent via the EMIS system on a daily basis. To maintain and keep up to date data logs in computerised patient records in an accurate and secure manner. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients, services within the NHS or insurance companies. To assist with the gathering of statistics and information when required. To provide internal cover for annual leave within the department. To be able to prioritise workload. To inform lead of possible data breaches. To manage and maintain emails that come through from colleagues within NHS services or insurance companies. Distributing lab reports and medication requests on the clinical system to the relevant clinical staff. Processing prescription request and queries. About us Teldoc has over 50,000 patients and continuing to grow. The role of Medical Reports Team Administrator/Prescribing Clerk will be based in the centre of Telford, TF3 4LY at our Head Office, located next to the train station. The role will be working 30 hours per week, Monday to Friday, between the hours of 8:00am - 5:30pm. Work pattern to be discussed. We offer 25 days annual leave (plus bank holidays) and NHS pension. Date posted 08 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A1923-25-0001 Job locations Teldoc Euston Way Town Centre Telford Shropshire TF3 4LY Job description Job responsibilities We are looking for a member of staff to join our Medical Reports and Prescribing Team, to work 30 hours per week, to provide administrative support to the clinical team involving managing insurance reports, requests for medical records, processing prescription requests and general clerical duties. Main duties of the job Utilising clerical skills to ensure letters, reports and associated documentation are completed as required, ensuring these are undertaken in a timely manner. Managing all enquiries in an effective manner. Scanning of patient related documentation and attaching scanned documents to patients' health care records as necessary. Processing requests for information i.e. SAR, insurance/solicitor's letters and DVLA forms. Maintaining a clean, tidy, effective working area always. Supporting all clinical staff with general administrative tasks as requested Respond or action tasks sent via the EMIS system on a daily basis. To maintain and keep up to date data logs in computerised patient records in an accurate and secure manner. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients, services within the NHS or insurance companies. To assist with the gathering of statistics and information when required. To provide internal cover for annual leave within the department. To be able to prioritise workload. To inform lead of possible data breaches. To manage and maintain emails that come through from colleagues within NHS services or insurance companies. Any other duties commensurate with skills and responsibilities. Distributing lab reports and medication requests on the clinical system to the relevant clinical staff. Processing prescription request and queries. Job description Job responsibilities We are looking for a member of staff to join our Medical Reports and Prescribing Team, to work 30 hours per week, to provide administrative support to the clinical team involving managing insurance reports, requests for medical records, processing prescription requests and general clerical duties. Main duties of the job Utilising clerical skills to ensure letters, reports and associated documentation are completed as required, ensuring these are undertaken in a timely manner. Managing all enquiries in an effective manner. Scanning of patient related documentation and attaching scanned documents to patients' health care records as necessary. Processing requests for information i.e. SAR, insurance/solicitor's letters and DVLA forms. Maintaining a clean, tidy, effective working area always. Supporting all clinical staff with general administrative tasks as requested Respond or action tasks sent via the EMIS system on a daily basis. To maintain and keep up to date data logs in computerised patient records in an accurate and secure manner. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients, services within the NHS or insurance companies. To assist with the gathering of statistics and information when required. To provide internal cover for annual leave within the department. To be able to prioritise workload. To inform lead of possible data breaches. To manage and maintain emails that come through from colleagues within NHS services or insurance companies. Any other duties commensurate with skills and responsibilities. Distributing lab reports and medication requests on the clinical system to the relevant clinical staff. Processing prescription request and queries. Person Specification Qualities/attributes Essential Qualities/attributes Planning and organising Performing under pressure Adaptability Self-motivated Understanding of confidentiality Problem solving and analytical skills Experience Essential Experience of administrative duties Clear, polite telephone manner Experience with Microsoft Office and Outlook Practical experience working with others Experience of using own initiative Desirable Work in a General Practice office environment Qualifications Essential Good standard of general education GCSE Mathematics GCSE English Person Specification Qualities/attributes Essential Qualities/attributes Planning and organising Performing under pressure Adaptability Self-motivated Understanding of confidentiality Problem solving and analytical skills Experience Essential Experience of administrative duties Clear, polite telephone manner Experience with Microsoft Office and Outlook Practical experience working with others Experience of using own initiative Desirable Work in a General Practice office environment Qualifications Essential Good standard of general education GCSE Mathematics GCSE English Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Teldoc Address Teldoc Euston Way Town Centre Telford Shropshire TF3 4LY Employer's website https://www.teldoc.org/ (Opens in a new tab)