Salary £23,143, with formal pay progression to £24,720
Based in Lincoln - potential for hybrid working after passing probation?
37 hours per week
Individual private health care
Virtual GP service for you and your household
Double matched pension scheme
Generous annual leave
About the role
Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team.
What do you need to be successful
You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more!
1. Excellent communication skills
2. A high degree of empathy to customer needs and circumstances
3. To be confident and passionate about customer service
4. To have resilience in dealing with difficult calls
5. Experience of working to targets or deadlines
6. The ability to use IT systems
7. Adaptability and a willing...