Working closely with the CIO of this international energy business, this newly created role will see you provide ongoing IFS system administration and support to a number of users in different locations!
Responsibilities:
* Act as the main IFS ERP system Subject Matter Expert.
* Closely collaborate with contractors, vendors, and development teams to find solutions for some problems that can't be fixed internally.
* Build and maintain productive working connections with suppliers and end consumers.
* Uphold the ERP system's security administration and guarantee that users have the right amount of access to the right functionality.
* Create and update a knowledge base with end users' best practices.
* Write and update the staff user handbook.
* Support the management of master data.
* Meet all Service Level Agreements and react quickly to end user and management demands.
* Examine software programme problems and choose the best line of action to enhance functionalities.
* Assist end customers around-the-clock in collaboration with an outside service desk.
* Oversee the testing, installation, and assessment of new and updated software components.
* Communicate with the software providers about any problems maintaining or fixing bugs in the programme.
* Test and assess the supplier's new product features.
* Take part in regular meetings about key IT operational systems and the ERP system.
This role would be particularly well suited to you if you can show previous experience in a similar role, especially with a solid understanding of P2P and CMMS processes in an IFS environment.