Role: First Line Support TechnicianLocation: DerbySalary: £25,000
Are you tech-savvy, customer-focused, and ready to launch your career in IT? We're recruiting for an Entry-Level First Line Support Technician to join a dynamic team in Derby. This is the perfect opportunity for someone looking to step into the IT industry with a supportive employer who values growth and development.
What You'll Be Doing:
* Acting as the first point of contact for IT issues via phone, email, and ticketing systems.
* Troubleshooting hardware, software, and network problems with patience and efficiency.
* Escalating complex issues to the second-line support team when needed.
* Logging incidents and service requests accurately to ensure smooth resolution.
* Providing excellent customer service and ensuring users feel supported.
* Setting up confernce rooms
What We're Looking For:
* A passion for IT and a strong interest in problem-solving.
* Basic understanding of computer systems, networks, and common software.
* Excellent communication skills with a customer-focused mindset.
* A willingness to learn and grow within a fast-paced environment.
* A previous intership, apprenticeship or revelant IT qulaifications can desirbale
What's in It for You?
1. A competitive salar...