Weybridge, Surrey, KT13 0RH Full-time, Permanent Base Salary: £35,000.00 - £50,000.00 per year On Target Earnings: £45,000 - £70,000 per year Company Overview: Smarter Cover Limited, based in Weybridge, Surrey, is a reputable life insurance brokerage established in 2012. We partner with renowned UK insurers, including AIG, Legal & General, and Liverpool Victoria. Our upward trajectory is marked by high employee satisfaction and excellent customer reviews. We specialize in two fields of Life Insurance; over-50s life insurance policies & Life Term Insurance Policies. We are dedicated to maintaining a high-performance sales culture with the customer at its heart. Role Overview: As a Sales Team Lead, you will lead a team of 4 - 10 sales agents in our Weybridge Contact Centre. You will be responsible for achieving sales, quality, and behavioural KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management you will lead all aspects of agent performance and development in your team, including; coaching, training, and conducting performance reviews (1-2-1’s). Key Responsibilities: Team Performance: Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs. Coaching and Development: Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements. Accountability: Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy. Sales Culture: Lead by example, maintaining exemplary personal standards of conduct. Create a high-energy, professional sales culture that motivates and engages the team. Performance Monitoring: Complete and update weekly and monthly trackers, dashboards, and reports on business unit performance. Participate in effective team meetings, buzz sessions, call listening and training sessions. Customer Focus: Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset. Core Values: Customer First Mindset: Prioritize positive customer outcomes to drive healthy sales performance. Leadership: Lead by example with high levels of personal accountability. Results Focused: Drive team performance through continuous improvement and accountability. Team Spirited: Foster a supportive, engaging, and motivational environment. Key Skills: Performance coaching and training Data analysis and interpretation Strong communication skills High levels of emotional intelligence Organizational and planning skills Business acumen Ability to work under pressure Team player with a motivational approach Understanding and exceeding KPIs Literacy and numeracy Active and positive energy Change management Qualifications: Proven experience in sales management, ideally within a call centre environment Excellent verbal and written communication skills Resilient, hardworking, and self-motivated Strong leadership and coaching abilities High attention to detail Ability to learn and retain information quickly Adaptability in a demanding sales environment Commitment to 40 hours per week, Monday to Friday (09:00 AM – 18:30 PM) What’s in it for You: Competitive starting salary (£35,000 - £50,000 DOE) plus uncapped commission Hybrid working after the first 3 months Celebratory work environment with events such as summer and Christmas parties, and sporting events Comprehensive training and development from seasoned professionals Various company benefits, including GymPass / WellnessHub access, Bike to Work Scheme, in-house rewards, early finish Fridays, team lunches/dinners, annual eye examination contributions, and pension contributions (3% employer, 4% employee). Join Smarter Cover and lead a team of exceptional sales agents to success, driving positive outcomes for both customers and the company. Apply now to be part of our dynamic and growing team