A well known Bodyshop in the Chelmsford area is looking for an Assistant Bodyshop Manager/Front of House Manager to join their stable team. Main duties include ; Managing the Front of House and ensuring that we provide our customers and clients with the service they expect from our business Managing and developing our Front of House team, enabling great customer experiences and setting the scene for a successful repair outcome Work with the Bodyshop Manager to review results, analyse data, and develop and implement action plans. Work with the Bodyshop Manager and Department Heads to in order to improve ased turnover and profitability. Work alongside our Bodyshop Manager to develop your understanding of each bodyshop function, with a view to providing ad-hoc managerial support (holidays, surge events, sickness) Liaising with customers by phone and in person Liaising with insurance companies Arranging non-fault hire vehicles Booking customers vehicles in for repair Arranging courtesy vehicles Arranging collection/delivery of vehicles Organising transporter drivers daily work schedule Booking estimates Loading the Management System to regulate workflow Updating customers with repair status Liaising with other departments Updating online insurance systems Checking in/out customers and courtesy vehicles Reporting and logging any courtesy car damage Update customers with repair status Please send in your CV to find out more