We are recruiting for an IT Tech Bar Engineer on contract to be based in our clients Worcester location.
Tech bar support essential - software and hardware support.
Tech bar - Hours 07.45 - 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours
Assistance with IT related queries & general basic enquiries
Assist users logging into and logging tickets within service Now
Complete administration within Service Now (log/update and close tickets)
To look up and check progress of IT support calls if requested.
Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
Install & troubleshoot software.
Office 365 suite knowledge for troubleshooting.
Basic Use of Active Directory - EG: PW resets, Bit locker recovery
Basic use of SCCM
Basic use of Nexthink
NHS mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi factor authentication)
Troubleshoot/fix MFA issues
Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.
Basic Mobile phone support
Perform visits to A&E Dept (3 time...