The Grill Room, the elegant afternoon tea lounge at Hotel Café Royal established in 1865, has a rich history of notable patrons, including Oscar Wilde, who considered it his favorite retreat. With its golden decor, live pianist, and luxurious atmosphere, the Grill Room is the perfect destination for guests seeking a quintessential afternoon tea experience, featuring specialty tea blends and champagne. We are looking for a dedicated and professional Waiter to join our team and deliver outstanding service to our guests.
The Role:
As a Waiter in the Grill Room, you will play a vital role in creating a memorable experience for our guests during their afternoon tea. You will be responsible for providing exceptional service, presenting our unique menu, and ensuring that every detail meets our luxury standards.
Key Responsibilities:
* Welcome guests warmly upon arrival, ensuring a pleasant and engaging experience from the moment they enter the Grill Room.
* Present the afternoon tea menu and specialty tea blends, offering knowledgeable recommendations and highlighting our champagne selections.
* Take orders accurately and efficiently, communicating them to the kitchen and bar staff to ensure timely service.
* Serve afternoon tea, including pastries, sandwiches, and scones, with attention to detail in presentation and timing.
* Monitor guest satisfaction throughout their visit, anticipating needs and responding promptly to requests.
* Maintain cleanliness and organization of the dining area, including resetting tables and preparing for the next seating.
* Collaborate with the team to create a harmonious dining experience, working closely with the pianist to enhance the ambiance.
* Ensure compliance with health and safety standards while maintaining a polished and professional appearance at all times.
* Assist in training new staff members on service standards and menu offerings to maintain the high-quality experience that Grill Room is known for.
Requirements:
* Previous experience as a waiter in a luxury hotel, fine dining restaurant, or afternoon tea setting is preferred.
* Excellent communication and interpersonal skills, with a genuine passion for delivering exceptional customer service.
* Strong attention to detail and the ability to work efficiently in a fast-paced environment.
* Flexibility to work various shifts, including weekends and holidays, as the Grill Room is open 7 days a week from 12 pm to 5:30 pm.
* Positive attitude and a team-oriented mindset, with the ability to engage with guests and create memorable moments.
The Benefits:
* Pay of up to £32,000 including service charge
* Access to heavily discounted friends and family rooms rates across the Set Hotels
* Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
* Up to 50% colleagues discount in all our food and beverage outlets
* Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
* Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
* Christmas celebrations, including colleague lunch, childrens party and Christmas gift
* Automatic membership of the companys life assurance scheme from day one
* Generous discounts on retail and dining in Central London through the West End Club app
* Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
* A variety of external benefits including gym discounts and free eye tests
* Cycle to work scheme and season ticket loan
* A wide range of both internal and external training and development programmes to support all of our colleagues career progression
* The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday
AMRT1_UKCT