Downland Veterinary Group, Emsworth, South East
We are looking for a friendly and organized individual to join our team, working on a part-time basis at our busy Emsworth clinic. As the face of our practice, you’ll play a key role in creating a welcoming atmosphere for clients and supporting the smooth running of our clinics. You will work closely with our dedicated vet and nursing teams to ensure the highest level of service for both clients and their pets.
Key Responsibilities:
* Greet clients and provide exceptional front-of-house service
* Handle incoming telephone calls and respond to client queries
* Process payments and manage insurance-related inquiries
* Respond to client emails professionally and efficiently
* Maintain the cleanliness and presentation of the reception and waiting areas
Skills & Experience:
* Excellent communication skills are essential
* Previous experience in client-facing roles is preferred but not required
* Ability to thrive in a fast-paced, busy environment
* A positive attitude and a strong commitment to providing top-tier patient and client care
Work Pattern:
The shift pattern entails working Tuesday 2 pm – 7 pm, Wednesday 2 pm – 6 pm, Thursday 1 pm – 7 pm, Friday 8 am – 7 pm, and every other Saturday 8:30 am – 1 pm.
The salary for this role is up to £16,278.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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