* New Customer Service/Collections Assistant role
* Competitive salary and amazing benefits
About Our Client
A new opportunity for an experienced Customer Service/Collections Assistant to join a well-known business based in Epsom.
Job Description
1. Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
2. Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
3. Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
The Successful Applicant
* Ideally experience in a credit control role or customer service within finance.
* Preferably experience in an accountancy function.
* Excellent communication skills.
* Good organisational skills.
What's on Offer
Customer Service/Collections Assistant
* Salary up to £32,000.
* Epsom based with onsite parking.
* Hybrid.
* Amazing benefits.
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