Hostel Assistants x 4 roles 2 x 18 Hours per week (10.30pm - 8am) including midweek & weekends 1 x 24 hours per week (2:30pm - 11pm) including midweek & weekends 1 x 27 hours per week (10:30pm - 8am) including midweek & weekends Reporting to -Hostel Manager/ Assistant Manager Date of role -January 2025 Purpose of role - This is an exciting opportunity to be involved in an organisation that provides experiences and opportunities through hostelling activities and community engagement. The Hostel Assistant will support the work of the Manager and staff team on day-today operations within the Whitepark Hostel. Main Accountabilities The Hostel Assistant will support the work of the Hostel Manager / Assistant Manager. They will respond to hostel guests and prospective customers in person, by telephone, email, and online. They will support the manager/assistant, and wider staff team, in the hostel's day-to-day operations Main duties Welcoming guests and checking their details against their bookings, taking messages, and delivering them Allocating guest's rooms and provision of keys. Perform cleaning duties in all guest areas, rooms and back-of-house Consistently offers professional, friendly, and engaging service. Respond timely to guests special requests for miscellaneous items Operation of HINIs computerized booking system, working with and Completing administrative tasks including recording post/mail, filing and photocopying, and maintaining administrative records including health and safety reports. Responding to requests for help and information from customers. Preparing room bills and ensuring prompt payments for customers. Checking guests out, taking payments and returning deposits to customers. Working directly with the Fire Marshall on site, including all tasks associated with Health & Safety. Assists other departments when needed to ensure optimum service to guests. Comply with all HINI policies, procedures, and guidelines. Perform any other reasonable duties and tasks assigned by management Person specification Experience in customer service and engaging with potential customers and guests. Experience with booking systems and undertake administrative tasks assigned by the Manager/Assistant Manager. Knowledge of Health & Safety in the workplace Experience in requests for help and information from customers. Excellent communication and organisational skills. Strong interpersonal and problem-solving abilities. Highly responsible & reliable. Flexibility and ability to work cohesively as part of a team. Prior experience is preferable but not essential Please note. The Panel reserves the right to enhance the shortlisting criteria, as appropriate, in the event of a large volume of applications. Terms of employment Two years fixed term contract with a possible permanent contract pending review Salary: £12 per hour Contracted hours of work - 16 & 27 hours per week,weekdays and weekends Afternoon shift & weekends 2:30pm - 11pm Night shift & weekends 10:30pm - 8am Paid annual leave pro rata and 10 stat bank holidays Application Process Applicants must complete the application form and equal opportunities forms provided and return via email no later than 4 pm on Tuesday 14th January 2025 - full details are available via our careers page or the apply now button below Skills: Hostel assistant