The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Book in, amend and cancel patient appointments in line with practice policy, ensuring optimum efficiency of available appointments. Processing requests for visits, face to face appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming and outgoing mail, both manual and electronic Taking messages and passing on information Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Ensuring all data is entered accurately into clinical system Checking and responding to emails daily Responding to tasks and notifications in clinical system Clearing and re-stock consulting rooms as required Providing clerical assistance to Practice staff as required, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter