JOB TITLE: Customer Consultant - Cavendish Online
SALARY: £28,044 - £32,472
LOCATION: Bristol
HOURS: Full-time - 40 hours. (Monday - Thursday 9.45am - 7pm and Friday 9.45am - 6pm).
WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol Harbourside office. This will be agreed by your Line Manager.
About this opportunity
Do you enjoy building relationships with customers and colleagues? Supporting our Cavendish Online business, we're currently looking for enthusiastic and driven Customer Consultants. You'll engage our customers, briefly understand their needs and signpost or transfer to the right person/team to meet those needs. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.
This is an exciting opportunity for motivated and adaptable people to really make a difference and ensure more customers get the protection they need.
What you'll need
* Good interpersonal, organisational, and communication skills.
* Ability to establish rapport quickly and make an excellent first impression.
* Support new and existing customers with their financial & service needs via a range of channels.
* Deliver an excellent customer experience.
* Strong attention to detail ensuring calls and information are accurately processed.
* Identify customer needs.
* An easy and confident communicator.
* A genuine desire to help our customers.
* A desire to help the business meet its objectives by succeeding in your own KPIs.
* Proactive and organised, with the ability to manage your workload.
* Positively influence others by demonstrating core values and behaviours.
* Be open and receptive to feedback and improvement suggestions.
* Empower others by sharing your skills and knowledge.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition, or neurodivergent condition. If you'd like an adjustment to the recruitment process, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch.
We'd love to hear from you.
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