Level 1 Helpdesk Technician | Manchester | Full Time | Monday – Friday to Work to one of the work patterns of 8:00 am – 4:00 pm / 9:00 am – 5:00 pm / 10:00 am - 6:00 pm | £22,000 - £25,000 per year
Our client is a Managed Service Provider (MSP), a trusted IT Partner to clients in the Life Science, B2B SME, and Not-for-Profit sectors. Established in 2006, they now operate from five IT hubs across the UK, with their HQ in Manchester. They provide IT strategy, support, infrastructure, cybersecurity, cloud solutions, and web development services to a growing portfolio of clients.
They are looking for an experienced Level 1 Helpdesk Technician to join their growing team. You will be based at our helpdesk which is at our Manchester site. As the first point of contact for IT issues, you will be responsible for resolving technical problems and escalating issues where necessary. You will provide remote and occasional on-site support to clients across a variety of industries. We are looking for someone who has experience working on an MSP helpdesk. This is a great opportunity for an experienced helpdesk technician to further grow in an MSP environment.
Are you the right person for the job?
* Understanding of Windows operating systems (Windows 10 & 11)
* Experience supporting Microsoft 365 applications, including Outlook, SharePoint, and Teams
* Sound foundation in networking knowledge, including Wi-Fi and VPN troubleshooting
* Understanding of IT security fundamentals such as antivirus and access controls
* Ability to diagnose and resolve hardware and software issues
* Familiarity with remote desktop tools and ticketing systems
* Experience working with VoIP phone systems is desirable but not required
* 1-2 years of experience as an IT support technician on an IT Services helpdesk
* Excellent verbal and written communication skills
* Ability to work independently and collaboratively within a team
* Strong problem-solving and analytical skills
* Good understanding of customer service and client-focused IT support
What will your role look like?
* Provide first-line IT support via phone, email, and remote tools
* Troubleshoot and resolve IT issues, ensuring they are handled within SLAs
* Escalate complex technical issues to Level 2 support where required
* Install and configure new hardware, including Windows computers, notebooks, printers, and telephony devices
* Manage client Microsoft 365 environments, including emails, SharePoint, and Teams
* Track and update service tickets in the helpdesk system
* Work with third-party service partners to resolve issues when required
* Educate users on IT best practices and security awareness
* Document all work performed, maintaining clear and accurate records
* Stay up to date with emerging technologies relevant to client needs
What can you expect in return?
* Excellent training and career progression opportunities within the organisation
* Career development pathways available for the right candidate
* Enrolment in an accredited training program and access to enhanced training and development programs
* Flexible working options after the probationary period
* Opportunities for professional growth and career advancement
* Company pension plan
* Work with a friendly and supportive team in an innovative, growing company
* Free parking at the office location
* 20 days annual holiday, plus public holidays
Interview Process
The Interview Process Will Consist Of Two Stages
Initial Interview (Virtual - Microsoft Teams):
* A 30-minute introductory meeting with a member of our hiring team.
* Discussion about your experience, skills, and suitability for the role.
* Opportunity to ask questions about Greenlight Computers and the role.
Face-to-Face Interview & Technical Assessment
* An in-person meeting at our Manchester site.
* A deeper discussion on technical experience and problem-solving skills.
* A practical assessment to evaluate technical competencies relevant to a Level 1 Helpdesk Technician.
Candidates should be prepared to answer technical questions related to Windows operating systems, Microsoft 365, basic networking, troubleshooting, and customer support best practices.
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
Your data will be handled in line with GDPR.
#J-18808-Ljbffr