Join Our Team as an IT Service Delivery Manager and Drive the Service Delivery Team to New Heights!
Are you a meticulous IT Service Delivery Manager with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier standards in a well-established engineering organization? Look no further! We invite you to join our team in Stevenage and be a key driver of engineering excellence.
About Us:
As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented IT Service Delivery Manager to contribute to our continued success.
The Role:
So, what will you be doing as an IT Service Delivery Manager?
* Managing IT workplace services through effective contract management with suppliers, addressing incidents and requests, and escalating issues when necessary.
* Being a visible and approachable point of contact for users, managing service issues and maintaining customer confidence.
* Overseeing IT Customer Services and Infrastructure performance against SLAs, taking corrective actions when required, and providing feedback to Line Management.
* Managing Customer Service Reviews with customers and suppliers, ensuring successful delivery of services and identifying value-add activities.
* Identifying areas for service improvement and developing improvement plans in collaboration with the wider Service Delivery Team.
* Assisting in contract renewal and negotiations for Customer Service and Infrastructure management.
* Supporting the administration of IT services, including mobile telephony billing, eRequisitions, e-catalogue management, and maintaining the intranet.
* Collaborating with the CS&I Programmes and Solutions teams to support project delivery, escalate issues, and offer pragmatic solutions.
* Contributing to Incident, Change, and Problem Management processes, helping prevent business interruptions.
* Working closely with the Facilities Management team on site moves and redevelopments, ensuring uninterrupted service delivery.
What are we looking for in our next IT Service Delivery Manager?
* Strong customer care skills, with experience supporting business-critical users.
* Proven contract and supplier performance management skills, with a focus on building strong partnership relationships.
* Broad understanding of IT technologies and services across different sectors.
* Knowledge of Commercial, Customer Support, Manufacturing, Technical, Engineering, and HR activities, especially in relation to IT support.
* Familiarity with RFI/RFP activities and contract negotiations.
How to Apply:
Showcase your expertise and passion for IT. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Stevenage.
***PLEASE NOTE***
Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy.
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