Meeting and Events Operations Supervisor
Company: Mercure Bristol Grand Hotel
Location: Bristol, BS1
Country: United Kingdom
Job Type: Permanent
Hours: Full Time
Shift pattern: 5 days over 7 days
Posted date: 11/01/2025
Rewards and Benefits:
* £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Stays in our hotels at discounted prices or free stays as one of our rewards & recognition incentives
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
About You:
* Passionate and willing to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Good organisational and time management skills
* Resilient, creative, able to multitask and work under pressure
* Good command of English language to enable communication with the kitchen team
* Ability to work morning, afternoon/evening, and weekends
* Passion for food and able to deliver exceptional customer experiences
The Role:
As a Meeting and Events Operations Supervisor, you are responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience. You will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Supervise Meeting and Events operations
* Communicate and delegate in line with daily function sheets
* Able to work in all areas of Meeting and Events including Bar, Restaurant, and Room Service
* Welcome guests in a polite and friendly manner
* Follow cash handling procedures
* Manage guest queries in a timely and efficient manner
* Ensure cleanliness of work areas
* Plan, organise and control the daily operations
* Ensure compliance of brand standards
* Represent needs of the team
* Assist Food and Beverage with achieving financial targets
* Assist Meeting and Events Manager with training and developing the team
* Assist with annual and mid-year appraisals with team members under your responsibility
* Comply with hotel security, fire regulations and all health and safety legislation
* Comply with local licensing laws
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
About Mercure Bristol Grand Hotel: Mercure Bristol Grand Hotel is a historic Grade II listed building from 1856 with a stylish and distinctive new look. The hotel was refurbished in 2018 and features around 500 pieces of commissioned street art. It offers a dedicated pool and sauna with jacuzzi facilities, as well as the bee-themed Keepers restaurant & bar.
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