We are looking for a Community Manager to oversee our team at the Gogar offices of a world renown bank.
The role of the Community Manager is to ensure our service at a prestigious bank remains a trailblazer for positive visitor experience and service excellence. Their front of house reception team of Community Hosts & Welcome Hosts will be the central heartbeat of the campus, developing excellent working relationships with the colleagues who work across it.
Working in synergy with all service providers, they will execute a seamless experience for the banks colleagues and visitors, building a thriving community and driving the "hotelification" of the corporate working space.
Shifts: 40 hours per week, shifts as required from Mon-Fri
Salary: £44,000
Skills/Experience
* The ability to communicate clearly, concisely, and effectively at all levels
* Ability to engage with people to create rapport
* Bold with suggestions and ideas
* Exceptional customer focused manner
* Proactive approach
* High standard of personal appearance
* Impeccable attention to detail
* The desire to take ownership, through to resolution, for issues and concerns
* Be Flexible, proactive, and positive attitude.
* Be Organized and able to prioritize work effectively, with the ability to multi-task.
* Be a strategic thinker and innovative problem solver.
* Managerial experience within a 5* corporate environment or similar role
* Experience in a client/guest services role or similar role
* A proven record of managing a large, diverse, and dynamic team
* Experience of managing change
* Understanding of how day to day performance links to SLAs and KPIs
* Experience working with audio visual and conferencing equipment highly desirable.
Whats in it for you?
* Holiday allowance and Enhanced annual leave.
* Pension.
* Life insurance.
* Recommend a Friend Bonus Scheme.
* Thank you voucher scheme.
* 24-hour private helpline for employees, providing counselling & information services.
* Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Award winning Training Academy that provides excellent training and development opportunities for our people.
* Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.
Why Portico?
Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
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