As Train & Hospitality Manager at Britannic Explorer, a Belmond Train, you are part of a team that ensures the smooth operation of our train while providing passengers with a world-class travel experience. In this role, you are responsible for the service delivery on board and the day-to-day management of resources required to deliver optimum service both on the train and at excursion destinations. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
* Providing exceptional customer service to guests, ensuring their needs and expectations are met or exceeded.
* In conjunction with the Deputy Train Manager, overseeing all aspects of the train’s operations, including scheduling, staff management and logistics to ensure a seamless and punctual journey.
* Recruiting, training and managing a team of service professionals, ensuring that they deliver the service standards required.
* Conducting formal team assessments on a regular basis to ensure the achievement of excellence in all KPIs and metrics.
* Ensuring the safety and security of passengers, crew and the train itself. Implementing and enforcing safety protocols and emergency procedures.
* Ensuring the train, including cabins and public areas, is maintained in impeccable condition.
Requirements
What You Bring:
* Applicants must have eligibility to work in the UK.
* 5+ years’ experience in a similar role, preferably within the luxury hospitality industry.
* A bachelor’s degree in hospitality management, business administration or a related field is preferred.
* Proven leadership ability and experience in handling, coordinating and motivating different teams.
* The ability to handle unexpected challenges and find creative solutions in a high-end service environment.
What We Offer:
At the Britannic Explorer, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
* Team social events
* Wellness programme throughout the year
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
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