OA are recruiting for a Customer Service Advisor to join our client’s highly successful and growing team.
As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring their queries are handled with care and professionalism.
Location: Hemel Hempstead
Hours: Monday to Thursday 8-6 and Friday 8-5:30
Salary: Up to £27,000 depending on experience
* 30 days holiday inclusive of bank holidays
* Parking near the office
* Uniform provided
Customer Service Advisor - Key Responsibilities:
* Respond to customer enquiries via phone, email, and in person.
* Provide accurate information on services, products, and vehicle availability.
* Handle customer complaints and resolve issues in a timely and efficient manner.
* Work closely with the sales, service, and parts teams to ensure seamless communication and smooth service for the customer.
* Process orders, manage bookings, and maintain detailed customer records using the internal systems.
Customer Service Advisor - Skills and Experience:
* Previous experience in a customer-facing role (experience in the motor industry is a bonus, but not essential).
* Excellent communication skills, with the ability to engage with a wide range of customers.
* A proactive approach to problem-solving and the ability to stay calm under pressure.
* Strong organisational skills, with great attention to detail.
* Comfortable using IT systems and learning new software.
* A genuine desire to help people and go the extra mile to deliver excellent service.
If you're someone who loves helping people and is excited about a career in the motor industry, please apply online with your CV.
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