Employer Description:
Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.
Overview:
The Apprentice IT Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Purpose and Objectives of the job:
* The team supports, maintains and develops GMAT’s (Greater Manchester Academy Trust) IT support function including all desktop and laptop support.
Duties:
1. Resolve assigned IT helpdesk calls
2. Assist with all channels of communication into the helpdesk (phone, email, web portal)
3. To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
4. Provide cover for the helpdesk between the hours of 7.30am to 5pm.
5. Attend relevant meetings as required
6. Build a good rapport with all helpdesk customers
7. Perform hands-on fixes ...