Role: Area Business Manager
Business: Harvest Energy Retail
Location: Field based - Stoke on Trent, Birmingham
Harvest Retail is part of the PRAX Group, one of the UK’s largest independent oil companies specialising in fuel trading, storage and distribution across the globe. Harvest Energy have an ambition to grow into one of the UK’s most recognised forecourt retailers delivering high quality fuels, outstanding standards with a focus on site presentation and overall customer service.
The Job holder has overall operations management responsibility and accountability for between 10 and 14 company owned service stations operating as Commercial Operated, Un-Manned or Direct Managed sites. The role is primarily focused on managing a team of store managers, driving sales, delivering continuously improved site standards and providing warm and friendly customer service whilst adhering to Health & Safety compliance and company operating procedures.
Principal Responsibilities
Managing an Area of Service Stations with average fuel sales of 3MLPA per site and shop sales from £12,000 to £40,000 per site per week. In addition, managing the backcourt facility to ensure operational compliance.
* To ensure our Business Managers possess the business acumen required to meet the targets outlined in their individual P&L, thereby supporting both their business and our overall business goals.
* Responsible for the overall profitability of company owned stations, including third party franchises ie Greggs, Subway
* To ensure that all stations are operated in accordance with the Company’s Health & Safety policies to create a safe environment for staff and customers.
* To ensure the security of the Company assets.
* To carry out regular Shop and Forecourt Reviews at each station to ensure that they are operating within the Company policies and procedures and to their maximum potential.
* To manage and monitor performance of Business Managers and staff at each station and ensure that good customer practice is carried out consistently.
* To ensure effective and correctly merchandised promotional activity, within the shop and forecourt so as to maximize sales and increase customer base.
* To monitor and review the product range at each station with a view to increasing turnover and profitability.
* To monitor and review Company expenditure for each relevant station and area, to ensure the accurate recording of information and to identify areas of improvement.
* To liaise with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime.
* To support and carry out duties as instructed from time to time from the relevant line manager (s).
* Ensure all Business Managers complete all required duties within the stated timescales.
* To supervise, give guidance and motivate Business Managers through the use of station reviews and audits to enable them to promote a successful business.
* To carry out subsequent visits as and when necessary to monitor progress.
* Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues.
* To liaise with Petroleum Officers, Environmental Health Officers, Fairbanks, Licensing and other officials were necessary.
* To visit competitors to keep abreast of their activity.
Driver License and willingness to travel extensively and to stay overnight away from home potentially on a regular basis.