Visitor Experience & Events Manager
Location: Open Gate Brewery, Covent Garden, London
Full time, permanent
Closing Date: March 26, 2025
About Us
The Open Gate Brewery, London is a new Guinness neighbourhood that will inspire the best in brewing, food, retail and culture. Consisting of 52,000 square feet of buildings and a central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture, and driving relevancy and brand saliency amongst a new generation of drinkers.
About the Role
The Visitor Experience & Events Manager will oversee the experience operations of GOGBL with a strategic viewpoint toward achieving long-term guest service, team member excellence, and financial profitability. Responsibilities include:
* Establishing and evaluating pricing and packaging strategies for various experiences.
* Organizing operations to offer the highest level of service and engaging experiences.
* Defining tour operating procedures and delivering improvement projects for all visitor experience functions.
* Working closely with the GOGBL 3rd party events management partner to coordinate high-profile on-site events.
* Managing all Diageo personnel site visits and ensuring smooth operations.
* Owning and delivering the site Community strategy and scheduling community group events.
You will be responsible for:
* Managing on-site visitor experiences and financial reporting.
* Updating visitor experience content and scripts.
* Coordinating tour scheduling and Experience Ambassador shift rota.
* Training the Experience Ambassador team.
* Ensuring high levels of customer satisfaction in tour experiences.
* Managing the relationship with the Catering Operating Partner Events team.
* Building strong relationships with local community organizations.
Qualifications and Experience Required
* 5+ years of commercial management experience, preferably in Experience Operations or Hospitality brands.
* Significant experience with beer brands in a marketing context.
* Proven collaboration with third-party operating partners.
* Strong organizational skills and ability to manage complexity.
* Track record of achieving operational KPIs and revenue targets.
* Experience managing teams with strong interpersonal skills.
* Analytical skills and knowledge of budgeting processes.
Working with Us
Flexibility is key to success in our business. We offer a competitive rewards and benefits package including:
* Contemporary work-life balance policies
* Annual merit increases and bonuses
* Subsidized gym membership
* Contributory pension scheme
* Share options
Join us to be part of an organization that embraces diversity and inclusion.
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