Job Summary
This busy specialty is seeking an enthusiastic, motivated person to offer excellent administrative support for the smooth running of the Endoscopy booking office.
The Endoscopy Clerical Officer will handle administrative duties within the booking office and reception area, ensuring efficient clerical support to the department in a timely and accurate manner.
Essential qualifications include administrative experience, preferably with booking or appointment handling, and a working knowledge of Microsoft Office applications. Understanding data protection and maintaining confidentiality in healthcare are crucial, along with excellent organizational, communication, and team skills. Flexibility and good time management are also required.
The post involves working within a busy Booking and Scheduling office at The Royal Shrewsbury Hospital, with travel to The Princess Royal Hospital in Telford on a rotational basis.
Main Duties
The successful candidate will collaborate with managers and staff to develop and maintain high-quality booking and scheduling services for the Endoscopy Unit, managing outpatient and inpatient appointments, waiting lists, and rescheduling, as well as responding to patient and staff inquiries. The role includes providing face-to-face reception cover on a rotational basis.
About Us
Join The Shrewsbury and Telford Hospital NHS Trust, committed to high-quality, safe patient care in an environment our staff are proud of. Our vision is 'To provide excellent care for the communities we serve,' guided by core values of Partnering, Ambitious, Caring, and Trusted. We are dedicated to continuous improvement and making a difference in patients' lives.
Details
Posted on: 23 April 2025
Pay scheme: Agenda for Change
Band: Band 3
Salary: £24,625 - £25,674 per annum, pro-rata
Contract: Permanent
Working pattern: Part-time
Reference: 223-ECO-214
Location: The Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, SY3 8XQ
Job Responsibilities
For full duties, please refer to the attached document titled 'Candidate Job Pack.'
Person Specification
Qualifications
* Essential: 4 GCSEs (Grades 9-4) including Maths and English
* Desirable: Working towards NVQ in Business Admin or Customer Services
Experience
* Essential: Customer care, office processes, software knowledge, Microsoft Office skills
* Desirable: PAS systems, NHS practices, electronic scheduling, SEMA Helix/Care Flow
Skills and Knowledge
* High standard of grammar and spelling
* Understanding of confidentiality and data protection
Disclosure and Barring Service Check
This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Employer Details
Name: The Shrewsbury and Telford Hospital NHS Trust
Address: The Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, SY3 8XQ
Website: http://www.sath.nhs.uk/
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