Customer Support Technician Level 3 Apprentice - Cambridge
Posting Date: 2 Jan 2025
Unit: Business
Location: 1010 Cambourne Business Park, Cambridge, United Kingdom
Position Details
Location - Cambridge
Start date - 8th September 2025
Apply by - 17th February 2025
Salary £21,840
You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, and people to possibilities. We keep the wheels of business spinning and the emergency services responding.
About this role
Our Support Technicians look after service in the Field, working on-site with a diverse range of customers, from small local businesses to large FTSE 100 corporate organisations. As a Customer Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. You will attend customer sites to help with installations and carry out non-complex repairs.
You will confidently discuss ideas and problems with customers regarding the BT portfolio, ensuring services and solutions are optimised. You will also make recommendations on new digital product and service solutions.
This job is available in Business.
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, with a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week, gaining a level 3 qualification in Information Communication.
Entry Requirements
You’ll need to achieve five GCSEs at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. You will need a full manual driving licence with no more than six points. If you do not hold a licence at the time of application, you must pass your test no later than one month before your start date.
All applicants will need a full UK Right to Work for the duration (18 months) of their scheme or they will not be able to apply.
How to Apply
It’s easy to apply online: answer a few questions about your qualifications and upload a copy of your previous certificates and passport. You will complete an online assessment and then have a telephone interview with the early careers recruitment team.
We look forward to receiving your application!
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